Return Policy

Thank you for shopping with us! Because every item is custom-made just for you, our return policy works a little differently than typical retail stores. Please read below for full details.

Custom, Made-to-Order Products

All of our products are printed and produced on demand, specifically for you, once you place your order. Because of this, we do not accept returns or exchanges for:

  • Buyer's remorse (wrong size chosen, changed your mind, no longer want the item)
  • Color variations due to different monitor/screen settings
  • Minor design placement differences that don't affect the overall design

We're unable to resell custom items, which is why these purchases are final sale.

When We Do Offer a Replacement or Refund

We stand behind the quality of our products. We will happily provide a free replacement or full refund if:

  • ✅ Your item arrived damaged or defective
  • ✅ There's a printing error (wrong design, misprint, faded/cracked print not caused by wear)
  • ✅ You received the wrong item (wrong size, wrong color, wrong product type)
  • ✅ Your item never arrived and tracking confirms it was lost in transit

To request a replacement or refund:

  1. Contact us at orders@thinkcustomco.com within [1] days of delivery
  2. Include your order number
  3. Attach clear photos of the item (and packaging, if damaged) showing the issue

We'll review your request and get back to you within [X] business days with next steps.

Sizing Issues

Please check our size chart carefully before ordering — since items are made to order, we cannot offer free exchanges for sizing errors made at checkout. If you're between sizes, we recommend sizing up.

If you believe your item doesn't match the size chart we provided, contact us with photos and measurements and we'll review it as a potential production error.

Order Cancellations

Because production begins shortly after your order is placed, we can only accept cancellation requests within [X hours] of purchase. After that window, your order may already be in production and cannot be canceled or modified.

Lost or Delayed Packages

  • If your tracking shows delivered but you haven't received your package, please check with neighbors, household members, and your local post office/carrier first, as packages are sometimes marked delivered early.
  • If your package is confirmed lost in transit, we will send a free replacement or issue a refund.
  • We are not responsible for delays caused by the shipping carrier, customs, or incorrect addresses provided at checkout.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately — we may be able to correct it before production begins.

How Refunds Are Processed

Approved refunds will be issued to your original payment method within [X] business days. You'll receive an email confirmation once your refund has been processed.

Questions?

We want you to love what you ordered! If something isn't right, reach out to us at [your support email] and we'll make it right.